This Business Is Furious With Google For Removal Of Hundreds

In May, Google announced Google+ Local, which will replace the Place Page, and improvement of local evaluation efforts throughout Google’s search results. We have written in the past about how the transition will be worth clicking the business, and we have seen some pretty crazy business talking about Google deleting review, which again, is worth the customers.

How do you think the transition Google+ Google Local? Was it the right move for Google? Let us know what you think in the comments.

Wichita Suzuki car dealers have a bad experience with transitions Google. Businesses have lost hundreds of reviews, consider an important source of marketing. Company President, Scott Pitman, a blog about the situation, show time events.

Aaron Wirtz, social media manager at the dealership, WebProNews says, “It is difficult to calculate exactly how it has affected our business. Fortunately our regular customers do not need to check the reviews of Google know that they want to do business here, but how many potential customers will find our list and turn? ‘

In the course of about a month and a half, Google has removed the reviews more and more, according to dealers. On July 15, the number of reviews is dropped 418-405. On August 1 they drop 405-281. On August 3 they dropped 281-9.

Think about it for a second. Are you more than 400 reviews for your business, many are positive, and that number is quickly reduced to 9. 3 or 4 of 9, Wirtz tells us, is negative.

In a blog post, Pitman share some screenshots, claims reserves. Here, you can find 418 reviews:

Here, you can see the 9 reviews in Google, Google displays even from the main search results:

It does not necessarily reflect the number of small business review, regardless of the ratio of positive to negative, except maybe the business is brand new. The company was founded in 2007, and claimed to rank # 1 Suzuki Automotive Retailers in the United States in 2009, 2010 and 2011.

Note: In another screenshot that goes with the top, showing the relationship “more reviews” at 169, still far less than what the company once had.

“We’re not just in Wichita dealers affected by this problem,” notes Wirtz. “But our case is certainly one of the most interesting.”

“A lot of deals in Wichita so far unaffected, but the dealer in Wichita is left with nothing but 0/3 review, gave them 0/30 score on average,” he said.

Wirtz put this video on the situation:

“During the bumpy transition from Local Area, thousands of businesses have lost customer reviews submitted also that Google collected for them now,” said Pitman blog post. “We’re hearing reports of lost business studies three times within a period of 30 months.”

“The problem is, review disappear without warning or explanation, and many businesses affected collected reviews with integrity,” he added. “Any attempt to contact Google will produce blurry, canned response citing the whole list of reasons why reviews may or may not be removed. Even now, I do not have a customer service team to answer questions on Yahoo local reviews and online, citing the reason that Local is a free service. ‘

Automotive News, who interviewed Mr. Pitman, shared a statement from Google on the matter, saying that Google aims to avoid “spam” content, even at the risk of sometimes remove legitimate reviews.

Wirtz told WebProNews, “We do not feel like one review that ‘spam’. Each post reviews written by customers to do business with us, which contains specific information about the transaction, and most of the reviews mentioned our staff members by name. None of the reviews contain links, irrelevant text, or any of the other features commonly associated with spam postings. ‘

Google has restored some of the reviews. When we checked in with 54 of them (still good less than 418 companies in mid-July.

“Most of the reviews seem to be restored to its original removed,” Wirtz told us. “We know that some of the reviews is new, however.”

Fortunately, for the Suzuki of Wichita, the business has a rating of 27 (with 26 and 30 described by Google as “extraordinary to perfection”). That seems pretty good, and it is impossible to prevent a lot of potential customers.

Wirtz agreed that 27 looks “pretty good,”

“But our customers declare our business is 29/30, the average value we have posted for this,” he added.

So how much help Google in this business, after the removal of the reviews?

“The conversation we should have spoken only Google AdWords representative, who sounded very sympathetic and helpful, but because the local Yahoo was not under their jurisdiction (no customer service department exists for that product), each communicating with them broken like this , “Wirtz said we, describes the process as:

We explained the situation to them (ie missing reviews, etc.)
They said they would check with someone they know who is a specialist in the area
Then we get a return email within 24-48 hours containing canned response is why our review “may” disappear. None of the information contained in each new email all of this can be found in the product forum posts

“The re-emergence of some of the reviews we are one of the most puzzling aspects of the whole situation,” said Wirtz. “We rely on two separate correspondence from Google that if lose analysis, past. At this point there is no information from Google can be described as useful. ‘

Wirtz said he shared the response they get from Google in response to the Better Business Bureau Suzuki Wichita complaints filed against the company:

“Thank interaction. I am very sorry to hear that you are having a problem with the reviews on your local Google+ page. It comments that we find / hear the last few weeks and months. And believe me, we get the feedback to heart and work on improvement of the way we gather reviews. At this point, it is impossible for us to find reviews unfortunately lose your business. We realize this may seem unfair, but our engineers are working on a feature to create more stability review (for lack of a better word) are stable. Aaron, we, the Googlers and consumers, understand how important those reviews are a business and believe me when I say we are working to make it a better experience for everyone. Thank you for your understanding. ‘

“The positive reviews is as good as gold,” Pitman said in a blog post from the dealer. “What makes the reviews online so much more interesting than word of mouth referrals that consumers can now reach thousands, maybe millions of others, and analysis, as it is written, be permanently posted online for anyone to find. Or so we thought. ‘

On the other hand, we have to wonder how many of the negative reviews are disappearing, possibly leading to business users do not need to live up to the expectations they have from being available, and more profitable for reviewing.

Are you moving Google+ Google Local, and removal of the review as a significant cost to the business, or a necessary evil just for Google to improve the user experience? Let us know what you think in the comments.